FAQ

 

DO YOU ACCEPT CUSTOM ORDERS?

Yes! However, I do not accept all orders – it really depends on the project and my availability. Please keep in mind pricing is much different when ordering something custom made. I charge a flat fee up front based on my hourly rate and how much time I estimate a project will take me to complete. Head here for more information about custom work.

HOW DO YOU CHARGE FOR CUSTOM ORDERS?

Custom order pricing heavily depends on the project itself.  I charge a flat fee up front based on my hourly rate and how much time I estimate a project will take me to complete along with the cost of supplies. If you need a quote on a project head over here.

WHAT IS THE TURNAROUND TIME FOR CUSTOM ORDERS?

This varies from order to order, but I will always give you a time frame when you place an order.

WHAT IF I HAVE SOMETHING THAT I'D LIKE YOU TO LETTER ON?

If you have something special to you that you'd like me to letter on, you can ship it to me to be lettered and I will ship it back to you! This will be a considered a custom order, if you have other questions about custom ordering click here.

DO YOU SELL BULK/WHOLESALE?

Yes, if you would like to place a wholesale or bulk order please contact me here.

WHAT IF I WANT SOMETHING IN YOUR SHOP IN A DIFFERENT SIZE, IS THAT POSSIBLE?

Usually! I can offer designs in a variety of sizes. Please contact me about these requests. Please keep in mind, these orders generally cost more than other prints on my shop since they aren’t ordered/created in bulk.

WHAT ARE YOUR RETURN, REFUND, AND CANCELLATION POLICIES?

Contact me within 3 days of delivery to exchange items and send items you are exchanging back within 7 days of delivery. I do not accept returns or offer store credit. You can request to cancel your order any time before the order has been shipped. Digital downloads, custom, and personalized orders cannot be canceled, refunded, or exchanged at any time.

MY PACKAGE IS MARKED “DELIVERED” ON THE TRACKING SITE, BUT MY PACKAGE ISN’T HERE!

Unfortunately, every now and then this happens with some orders and in my experience, the packages usually turn up! If your package was marked “delivered” and didn’t show up, there are a few things you should do. Double check the shipping address on the order, check your mailbox, porch, screen door, side door, foyer, or wherever else a mail carrier might leave a package. Still no package? Wait a week and if the package still hasn’t been delivered, contact or visit your local post office and explain the issue to them.

I am not responsible for lost or stolen

packages and always recommend making sure you, someone you live with, or a neighbor is there to receive your package

WHERE DO YOU GET YOUR PRODUCTS MANUFACTURED?

I do all of the designing for my shop and many of my products are created in-house, but I do not share specifics on where my outsourced products are manufactured.